7:30 a.m.- 4:30 p.m. PST Mon - Fri
23961 Craftsman Road
Suite C
Calabasas, CA 91302
Toll Free: 800-207-4394 Fax: 818-222-7736
Genie OpenerYou may come across some simple fixes with your opener, and oftentimes you can refer to their website to get the answer. For example, if your genie opener doesn't run properly from the wall control, then check your power source. You can try plugging in a lamp or a handvac to determine if this in fact the problem. If that isn't the problem then be sure to check your circuit breaker. These are all simple things that you can be checking before worrying that your genie opener is broken. One other simple challenge to troubleshoot with your genie opener is the door function in coordination with opener. If you hear your genie opener running, but your door isn't moving then double-check the carriage to make sure it's in the right position. If the door itself is off the track than that can present a bigger problem, but this is something that can be easily detected. Genie makes several different types of openers so they are all a little different in their makeup and the way the issues are resolved. Sometimes self-testing is a good idea to make sure you understand how to operate your genie opener. The self-testing diagnostic is just a safeguard that you can use to save time before having someone to come out and take a look at it. If the status light is on, you can reset the opener by unplugging it and waiting a few seconds before you plug it back in. This genie opener will usually show a blinking status light that will blink once so you will be able to detect what is possible happening with your opener. This type of opener has its own balance detection system to assist you, so when that light is blinking it may just mean that some of the hardware is broken or damaged. If the opener and door still don't operate properly, then you can certainly have an authorized dealer come out and check it for you. If your genie opener is overheated you will see it blink three times. In this case, you don't need to unplug the opener, but just let it sit for about ten minutes. Then, if the opener's cycles aren't reset properly, call customer service and see if they can walk through it in order to figure out a viable solution. The genie opener in the self glide series is an older type of garage opener. These openers are very simple, but often times the door may decide to operate on its own! When this happens there may be a short in the box, but the opener itself is probably okay. Whenever you first have problems with your genie opener just refer to your manual as that is the best source of information. One of the most popular types of the genie opener today, is the intellicode opener. The intellicode genie opener was designed to prevent people from breaking into your garage. Most modern homes are built with the garage attached, and therefore it is easier for criminals to break into your home. The intellicode opener was designed to help keep you safe by offering a rolling ratio code system. This is a sophisticated system that prevents thieves from using "code grabber" devices and prevents other remotes from gaining access to your genie opener. The intellicode is another great reason to buy from Genie. |